- 1 NYC DOT Customer Service
- 1.1 Report a Problem
- 1.1.1 Street Defects
- 1.1.2 Signs, Lights and Signals
- 1.1.3 Street and Sidewalk Obstructions
- 1.2 Request a Permit or Service
- 1.2.1 Bicyclists
- 1.2.2 Commercial Vehicles
- 1.2.3 Motorists
- 1.2.4 Parking
- 1.2.5 Street Works Permits
- 1.2.6 Sidewalk Repair
- 1.2.7 Revocable Consents & Franchises
- 1.2.8 Signs and Signals
- 1.2.9 Street Furniture and Hardware
- 1.2.10 Traffic Signals and Rules
- 1.2.11 Share this:
- 1.2.12 Like this:
- 1.2.13 Related
- 1.1 Report a Problem
NYC DOT Customer Service
Report a Problem
Cave-ins are jagged holes with a deep void, where the pavement has cracked apart and fallen into a deep empty space without a solid bottom. Cave-ins are larger and deeper than potholes and are not geometrically shaped like a defective street cut. Cave-ins are typically caused by problems with the underground infrastructure. Often, large pieces of pavement can be seen in the hole. NYC DOT inspects reported cave-ins and, as warranted, sends the report to Department of Environmental Protection (DEP) or another utility to make a repair.
Report a cave-in on a street via NYC311
Report a cave-in on a highway via NYC311
Hummocks are where the roadway asphalt has pushed up in a wave-like shape. They are commonly located at intersections where there is heavy truck or bus traffic. NYC DOT typically follows up with spot milling and paving, which may performed during the nonpaving season, from mid-December to mid-March.
Report a hummock or street resurfacing request online to NYC311
Ponding is when water pools at low points in the roadway, generally as a result of inadequate drainage or improper grading.
Report ponding on a street to DEP online to NYC311
Report ponding on a highway to DEP online to NYC311
Missing Manhole Covers
Report missing manhole covers to DEP online to NYC311
Street Hardware Defects
Street hardware may be sunken, cracked, missing, tilted, collapsed or may be above or below grade thereby preventing a smooth riding condition. Typically, a NYC DOT inspector will review the defect. If actionable, NYC DOT will issue a corrective action report to the appropriate utility owner.
Report cracked, missing or otherwise defective street hardware online to NYC311
Defective Street Cuts
Defective street cut restoration is when the street surface is no longer level because a filled-in cut has sunken one inch or more or been mounded too high. Street cuts are usually square or rectangular in shape. Typically, a NYC DOT inspector will review the defect. If actionable, the inspector will issue a corrective action report to the party that performed the street cut, including to other city agencies. If the responsible party cannot be identified, NYC DOT will perform the repair.
Report a failed street cut or old utility cut online to NYC311
See a list of protected streets (no cuts allowed except for emergency work or as authorized by the Commissioner)
Find out who holds a permit to conduct street construction in your neighborhood
Open Street Cut
Open street cuts are when a street excavation has been left uncovered, generally because there is active work in the roadway. Typically, a NYC DOT inspector will review the defect. If actionable, inspector will contact responsible excavator, and in the absence of the responsible party or other response personnel, will stay onsite until parties arrive.
Report an open street cut online to NYC311
Find the permit-holder for a street construction project
A hole in the street with a circular or ovular shape and a definable bottom. The bottom may be the concrete roadway base and may be partially filled with mud, dirt, or loose gravel. Condition does not look manmade and usually is not sitting in an area of collapse. To be ‘actionable’ the pothole should be at least one foot in diameter and three inches deep. Typically, a NYC DOT inspector will check the pothole. If actionable, NYC DOT will repair it.
Report a pothole on a street online to NYC311
Report a pothole on a highway online to NYC311
Check the status of a pothole repair on NYC DOT’s website
Check the status of service requests online via NYC311
Signs, Lights and Signals
Damaged or Broken Pedestrian or Traffic Signals
Call 311 immediately to report broken traffic lights or pedestrian signals. NYC DOT and its contractors will work to resolve the issue promptly.
Learn more about traffic signals
Damaged or Broken Street Lights
Use this form to report a street light that is not working or get information on how to report a voltage problem (if you see a small flashing red light next to the bulb). Your report will go directly to NYC DOT’s street light maintenance contractors.
Report a damaged or broken Street Light to NYC DOT
Damaged or Missing Traffic Signs
NYC DOT prioritizes repairs to signs which have a direct impact on safety. These include Stop signs, One Way signs, Do Not Enter signs, Yield signs and certain school signs.
Report a traffic sign that is missing, illegible, or vandalized
Street and Sidewalk Obstructions
Street and Sidewalk Construction Problems
Use NYC311 to report problems involving construction work on a sidewalk, roadway or highway.
Report a sidewalk blocked by construction to NYC311
Report other street and sidewalk problems to NYC311
Newsracks must comply with the law regulating their placement on City sidewalks. Newracks must also be maintained in a clean and neat condition.
Report a problem with a sidewalk newsrack to NYC311
Illegal Sidewalk ATMs
Placing an ATM on a public sidewalk is not permitted in New York City. If an ATM is placed on a public sidewalk, NYC DOT will serve the property owner an Encroachment Notice, which requires the owner to remove the ATM within 30 days.
Report an ATM on a public sidewalk to NYC311, or call 311
Request a Permit or Service
New York City Bike Maps
The New York City Bike Map is an annual free publication of NYC DOT. You can pick up a copy at bicycle shops, libraries and schools throughout the city.
Learn more about the New York City Bike Map
Bikes in Buildings
The Bikes in Buildings Program aims to increase bicycle commuting by providing cyclists with secure parking during the workday. The Program is based on the Bicycle Access to Office Buildings Law, which requires commercial office buildings to allow cyclists to bring bicycles into their offices by elevator, upon request. Learn more about Bikes in Buildings
Because of the great interest, it may take a considerable amount of time before NYC DOT can investigate new requests.
Suggest a new bicycle rack location or report a CityRack issue
Learn how to apply for a bike corral
Intercity Bus Permits
NYC DOT has been authorized by the New York State Legislature to implement a permit system for intercity bus operators. This system requires intercity bus operators to apply for a permit from NYC DOT before they can make on-street stops in the city. The permit approval process will include consultation with local communities and the MTA and Port Authority of New York and New Jersey, where appropriate, ensuring the involvement of stakeholders in the process.
Learn more about Intercity Bus Permits
Apply for an Intercity Bus Permits
Request a Truck Route Map
Order a copy of the current edition of the New York City Truck Route Map through the mail.
Vehicles on New York City’s roadways are subject to size and weight restrictions.
Apply for a permit for an overdimensional vehicle
Express Lane Permits
Express Lane Permits enable ambulettes, commuter vans and shuttles and other mass transit fleets to use the high occupancy vehicle lanes leading to the Queens Midtown and Brooklyn Battery Tunnels.
Download the Express Lane Permit application
Not-For-Profit Organization (State disability)
If you represent a Not-for-Profit Organization operating in New York City and servicing a community of people with disabilities you may apply for a State Parking Permit for People with Disabilities (PPPD).
State Parking Permit for People with Disabilities (PPPD) for Not-for-Profit Organizations
Agency Business Parking Permits
Agency Business Parking Permits are available for City, State or Federal agencies whose employees need to park while conducting official business.
Apply for an Agency Business Parking Permit
Annual On-Street Parking Permits
Annual On-Street Parking Permits are available for not-for-profits to help carry out their mission. The permits allow vehicles limited standing and parking privileges in loading zones and at parking meters.
Apply for an Annual On-Street Parking Permit
Clergy Parking Permits
Representative of houses of worship can apply for a parking permit for clergy conducting ministerial duties at their houses of worship, funeral homes and hospitals.
Learn more about the Clergy Parking Permit
Apply for a Clergy Parking Permit
Parking Permits for People with Disabilities
NYC DOT issues two types of permits for citizens with disabilities— a New York State permit and a New York City permit. There are different eligibility requirements and different uses for these permits.
Learn more about Parking Permits for People with Disabilities
Apply for a Parking Permit for People with Disabilities online
Report a lost or stolen permit (pdf)
Report a never-received permit (pdf)
Temporarily change the vehicle on a NYC Parking Permit for People with Disabilities
Municipal Parking Field Permits
Purchase a monthly pass to park at certain municipal parking facilities.
Download the Municipal Parking Field Permit application (pdf)
Street Works Permits
Backfills and Base and Wearing Courses
After finishing street work, permittees are required to restore all street openings and excavations.
Report a Backfill, Base or Wearing Course
Street Construction Permits
The construction industry and government agencies must apply for permits to perform roadway, building and sidewalk construction on City streets and non-toll bridges.
NYC DOT’s Street Works Manual has complete information on street construction permits
Permitees can check the status of active street construction permits throughout New York City.
Certificates of Insurance
Permit applications for street construction must include a notarized statement by the insurance broker or insurance company attesting to the accuracy of the coverage described on the certificate and an acceptable Certificate of Insurance (pdf).
Learn more about the conditions for requirements for street construction permit applications
NYC DOT’s goal is to make the City’s sidewalks safe for pedestrians. NYC DOT replaces more than 2 million square feet of sidewalk a year, mostly on City-owned property and in residential neighborhoods. Despite the large scale of repairs, this amounts to less than 1% of the City’s total sidewalk area each year. NYC DOT relies on property owners to maintain the rest of the sidewalks.
Learn more about NYC DOT’s sidewalk repair programs
Expedited Sidewalk Repair
Homeowners who have received a sidewalk violation may be able to take advantage of NYC DOT’s expedited sidewalk repair program. With an expedited repair, NYC DOT fixes the defect and the City sends you a bill for the cost of the work. No further inspection is required.
Learn more about expedited sidewalk repair
Permits by Mail
Private homeowners can apply for a sidewalk repair permit by mail if they are making a repair themselves and/or if the permit is in response to a sidewalk violation.
Learn more about requesting a permit by mail
Revocable Consents & Franchises
Apply for a revocable consent to permit the use of public space for a private purpose, such as a sidewalk café or steam pipes and telecommunication conduits underground. Most applications must include a plan drawn by a professional engineer or registered architect. The plan review checklist describes the requirements.
Download the petition form for revocable consents
Concessions Solicitation List
If you are interested in being on NYC DOT’s concession solicitation list, please complete the Concessions Mailing List form.
Find out more about doing business with NYC DOT
NYC DOT’s Adopt-A-Highway Program is an opportunity for on-location sponsorship for the businesses, organizations, or individuals that give back to their communities by providing clean and beautiful highways.
The Adopt-A-Greenway program is a tax-deductible opportunity for proud New Yorkers to give back to their community by ensuring clean and beautiful pedestrian and bicycle paths in New York City.
Learn more about the Adopt-A-Greenway Program
Signs and Signals
NYC DOT’s Sign Sales program offers a wide variety of signs, from replica street signs to personalized parking signs. Custom signs are a great gift, and can be customized with a corporate or other logo.
Learn more about custom-made signs
Order custom-made signs from NYC DOT (pdf)
Apply to install a banner promoting a public event or a cultural exhibit on any property within NYC DOT’s jurisdiction.
Learn more about Banner Permits
Business Improvement Districts, Local Development Corporations and other groups may use this form to request approval to install temporary festoon/holiday lighting and/or other temporary lighting attached to City street light poles and/or any other electrical equipment.
Apply for a Holiday Lighting permit (pdf)
Street Furniture and Hardware
NYC DOT installs attractive and durable benches around the city, particularly at bus stops, retail corridors, and in areas with high concentrations of senior citizens.
Suggest a CityBench Location
Street Seats are outdoor public open spaces and seating installed in places where sidewalk seating is not available. During warm-weather months, when the demand to spend time outdoors increases, Street Seats may temporarily replace a few parking spots with neighborhood gathering places perfect for eating, reading, working, meeting a friend, or taking a rest.
Learn about applying for a Street Seat
Traffic Signals and Rules
Neighborhood Slow Zones
Neighborhood Slow Zones is a community-based program that reduces the speed limit from 25 mph to 20 mph and adds safety measures within a select area in order to change driver behavior. The goal of Neighborhood Slow Zone is to lower the incidence and severity of crashes.
Learn more about Neighborhood Slow Zones
New Traffic Signals
NYC DOT uses a detailed process called an intersection control study to determine if traffic signals or multi-way stop signs are appropriate for a location.
Learn about how NYC DOT decides to install traffic signals
Write to the NYC DOT Commissioner to request a new signal
One-way Street Conversions
All proposals for one-way street conversions must first be reviewed by the local Community Board to ensure that there is general community agreement to the proposed change. Therefore, citizens should first make a request in writing to the local Community Board. The Community Board will review the proposed change and, if the Board supports the change, they will forward the request to NYC DOT for investigation.
Find your Community board